Patricia Bowe Designs  is open online 24 hours a day, 7 days a week.  The office for order processing and website maintenance  is open from 10 a.m. - 4.p.m. Monday - Friday.  The office is closed weekends and holidays.  Orders placed during these times will be processed when I reopen the next business day.

Need to reach  me?  I would love to hear from you!   It is easy to contact me using one of the following methods:

Patricia Bowe Designs - Order Processing & Website Maintenance

Email (Best Contact Method!):

Customer Service (order inquiries)
Links Exchange  (link exchange request)

Although I try my best to get back to you as quickly as possible, please allow 24-48 hours for a response.

 All bath and body products & jewelry creations are to be used at your own risk.  Patricia Bowe Designs/The Fragrant Bath disclaims all responsibility for damage/allergic reactions/personal injury/improper use of any of our products.

The information provided by Patricia Bowe Designs™/The Fragrant Bath™ has not been evaluated by the U. S. Food and Drug Administration and is not approved to diagnose, treat, cure or prevent disease, and is not intended as a substitute for advice from your own physician or other health care professional.   Any questions as to the usage of these products should be referred to a healthcare professional if you have or suspect that you may have a healthcare problem, allergy, sensitivity, etc. The information presented herein should not be construed as the practice of medicine. All information provided on the Patricia Bowe Designs™/The Fragrant Bath™ website is for information purposes only.  Patricia Bowe Designs™/The Fragrant Bath™ is not responsible for  the misuse and/or abuse of any product sold on this web site, nor is Patricia Bowe Designs™/The Fragrant Bath™ responsible for any problem(s) or difficulty which may arise through consumer use of any products sold by Patricia Bowe Designs™/The Fragrant Bath™  Ordering products from Patricia Bowe Designs™/The Fragrant Bath™ constitutes consumer acceptance of the terms of this notice. Patricia Bowe Designs™/The Fragrant Bath™  is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors within our web site. Prices are subject to change without notice.

All products shown on our website are not actual size and all details and colors may differ due to the result of photo effects, lighting, display, your particular computer monitor color settings, etc.  Although I try to capture the colors of the actual jewelry piece or other product in the picture, sometimes the colors may not exactly match what you actually receive.  In the event if there are disputes over inaccuracies in color(s) and orders received, Patricia Bowe Designs will not be held responsible.

 Glycerin soaps, perfume oils and other bath and body products that are sold and may be sold in this store are fragranced with both fragrance and essential oils and each product is labeled with ingredient information for your edification. If you experience an allergic reaction with any of our products, immediately discontinue use and seek medical attention.

For the proper care and use of your jewelry pieces, please visit CARE AND USE OF YOUR JEWELRY section.

Again:  You, the customer must understand that the jewelry pieces and bath and body products you are purchasing here from this store are to be used at your own risk.  If you are dissatisfied with your experience in using this store, your exclusive remedy shall be to cease using this website and the products herein. 

Links to different sites, online stores, etc. are given as suggestions only.  Any links and products you visit or buy as a result of the author's suggestions is done at your own risk.  We are not responsible for injuries or losses that may occur. 

We are not liable for problems that arise due to natural disasters(acts of God), man-made disasters, delivery delays, terrorist attacks or any other event that is not in our control.

Any and all purchase(s) you make from Patricia Bowe Designs/The Fragrant Bath signifies your acceptance of the aforementioned information and all policies listed on this site now and in the future.

PLEASE READ THE BELOW POLICY BEFORE ORDERING!  Thank you.

SHIPPING IS FREE WITHIN THE USA FOR ORDERS OVER $75.

ALL JEWELRY ORDERS AND ORDERS OVER $40 will require a Signature Confirmation. NO EXCEPTIONS.

SHIPPING INSURANCE is available to purchase.

PLEASE NOTE:  We cannot add items to an order that has already been placed. You must place a separate order.  We do not have rush shipping available at this time.

Orders usually take 3 - 10 business days before your order is ready to ship.  Holidays, larger orders and custom orders (if available) may take longer.   Once shipped, USPS Priority Mail usually takes 2 -3 days (according to their online policy).  NOTE:  We have no control over USPS delivery efficiency.  Depending on their delivery load, delivery may take longer.

Please read this carefully! 

Perfumes/Bath & Body Items

For health reasons, these items are non-returnable. If you are unfamiliar with a fragrance, feel free to order one of our sampler packs to determine if you would like the fragrance in a larger item. 

Undamaged Jewelry

 Jewelry pieces may be returned within 7 days for store credit.   For clarification, the 7 day count starts the day you recieve your order.

Earrings CANNOT be returned for health reasons.

To return an undamaged piece,  Please email us first at customerservice@patriciabowedesigns.com  with the following:

Order Number
Customer Name
Name of Jewelry Piece
Reason for Return 
 

To return your piece:  We will email you a Return Authorization Number (RAN).  Please make sure this authorization number is visible on the outer shipping box.  Packages without a visible authorization number will be returned at your expense.

Please note that jewelry MUST be unwashed, unworn and undamaged in order for you to get a refund.  All tags attached to the piece must be untampered with.

Jewelry must be in its original packaging and shipped back along with the packing slip (invoice) and a copy of the RAN  in with the proper packing materials in a sturdy box.  Please do not ship item back in a padded envelope; it will not be accepted and will ship back to you at your expense. 

Returns received without the packing slip and RAN form will not be accepted and shipped back to you at your expense.

Your return package must be insured and shipped via a carrier that can trace packages, (UPS, USPS with Delivery Confirmation, FedEx, etc.).   Items that are shipped back and are not insured are exempt from store credit if the item has arrived damaged and there is no record of us expecting a damaged item or an item in need of repair.  We are not responsible for lost/stolen/redirected packages.

Failure to follow the above procedures will result in the package being returned to you and no credit will be given, no exceptions.

Items placed on sale or closeout are not returnable. Custom (if applicable)  orders are not returnable.

We will email you when we receive your returned item.  After inspection, we will issue you a coupon code  via email in the amount of the purchase price of the item returned.  Store credit must be redeemed within 60 days.  Items purchased with store credit are final sale. 

Order Cancellations:

Once an order has been processed it cannot be cancelled nor can any item be added or removed.

Workmanship Warranty: 

All jewelry pieces are covered under our repair waranty for 30 days.

  Warranty covers stringing material breakage only (beading thread, wire, cord, etc.) and clasps (if the clasp is a toggle please be aware that we will try to replace it with a matching toggle but if the design is no longer available we will replace it with another design that matches the piece or a plain toggle, in some cases just a lobster or hook-and-eye clasp).  Warranty does not cover  pendants, findings, beads, kinking, marring, tarnishing or fading of findings or components (eg. silver or gold plate finishes) or imperfections in stones.

  Email us for an RAN.  Return the item (you pay for shipping) with as much of the materials as you can gather and we will  repair it for free.  If we cannot repair the piece, we will issue you a refund of the purchase price of the item, less shipping charges which are not refundable.

 We take a great many steps to insure that your initial order is a valid one before filling it and shipping it to you and it is a great hassle and a loss of hard earned revenue when a chargeback is deemed fraudulent.  

Please contact us first if you do not recognize a charge from us on your credit card and we will investigate to make sure that an order was placed, executed, shipped and delivered. 

Your card shall be charged a fee of $25 should a chargeback dispute with your credit card company turns out to be unfounded. 

Orders and Chargebacks issued for fraudulent use will be reported to the proper authorities.

If an item is returned by the carrier as "Undeliverable" or you "refused" delivery, your credit card will be charged for the costs incurred (if any) of returning the package.   If you want the item reshipped back to you, you are responsible for the shipping charges.  If you do not want the item reshipped,  a 20% returned order/restocking fee will be deducted from your refund.

Patricia Bowe Designs/The Fragrant Bath is not responsible for any lost/stolen/misdirected packages once your order leaves our manufacturing studio.  All orders require a Signature upon delivery.

  If in the unlikely event that the outside box looks fine but inside the items are cracked, broken or leaking, the damage must be reported to us within 24 hours from the time your package is delivered to you for product return and replacement.  If the outside box is damaged, please keep all packaging and report the damaged item to USPS. Please take a picture of the unopened damaged box as proof.  Then open the box and inspect contents.

You are ultimately responsible for filing any lost/damaged/stolen claims with USPS as per their policies.  We are not responsible for lost/damaged/stolen packages once they leave our manufacturing studio. 

We are not responsible for mis-delivered packages (packages delivered to the wrong address)

Any and all information you supply to Patricia Bowe Designs will be used for Patricia Bowe Designs business only.  We do not sell information to other companies or media services. We do not tolerate "spam". Our addresses are collected from Patricia Bowe Designs purchases, requests for our gift brochures and requests for our newletter email reminders only. We do not use outside sources to acquire addresses.  Occasionally, we may send sales bulletins or special sales coupons to our customers.  If you do not wish to receive these mailings, just click on the "Unsubscribe" link that is included in every mailing. Your address will be removed immediately.

© 2009 Patricia Bowe Designs,  New York. All Rights Reserved.  No part of this website is to be reproduced without the written permission of Patricia Bowe Designs. Do not link to any of these graphics from this site. The articles written for this store and the newsletter have been written by Patricia Bowe.  Do not reproduce or link to any of these articles without express permission from the author as doing so is an infringment of copyright law.  The Patricia Bowe Designs logos (freesia,company name etc.) and other future Patricia Bowe Designs graphics are created expressly for Patricia Bowe Designs and "The Fragrant Bath"  which is a part of the parent company "Patricia Bowe Designs". Jewelry designs are copyrighted and may not be copied unless when given express written permission wihich will be placed on file at Patricia Bowe Designs.  Any unauthorized use or copying is an infringement of copyright and trademark law.  Other graphics are collected by permission and with lots of love and thanks from the participating photographers at "Morguefile.com" and express written permission from  "MarvelCreations.com"  Do not copy these graphics from this site as doing so is an infringement of copyright law. The name(s) "Patricia Bowe Designs" , "The Fragrant Bath", slogans and the Freesia and Bathtub Freesia logos are trademarks owned by Patricia Bowe.  *Website designed by Patricia Bowe/GrayBowe Designs.